Our Policies

Shipping Policy
Thank you for visiting and shopping at My Website (crescentoakssoapcompany.com). Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy Shipment processing time. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method is Standard USPS Priority
Estimated delivery time is 3 to 5 business days
Shipment cost is calculated at checkout

We DO NOT Ship to P.O. boxes or APO/FPO addresses
My Website (crescentoakssoapcompany.com ) ships to addresses within the U.S. and Canada addresses.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
My Website (Crescent Oaks Soap Company) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
My Website (Crescent Oaks Soap Company) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S. and Canada
Update this section if ship to countries outside your home country.

Returns Policy

Returns & Refunds: All retail orders come with a 30 day money back guarantee. Simply return the merchandise within 30 days of purchase in its original, new, unopened condition with the sales receipt and a note stating your reason for return and we'll refund your purchase price. We cannot refund your money if the safety seal is broken (if it had one) or if the product has been used or arrives damaged in any way, so pack carefully with plenty of padding. Shipping & handling charges are not refundable.

FOR DAMAGED OR INCORRECT ITEMS:If you have received a damaged or incorrect item, please email customer service at: cresentoakssoapcompany.com immediately and we will correct the situation.

Additions/Cancellations: Please check your order carefully before you check out. We cannot make changes once your order has been placed. If you need additional merchandise, you will need to place another order. Orders that are cancelled by the customer will incur a 15% restocking fee which will be subtracted from your refund. Orders that have already been shipped cannot be cancelled.

ADDITIONAL SHIPPING INSTRUCTIONS:

Mail your merchandise back to our Customer Service Department by following the steps below:

Pack the item securely in the original package, if possible.

All merchandise must be returned in new condition (unused), in the original boxes (whenever possible), and with all paperwork and tags attached to ensure full credit.
Please do not return any merchandise in envelopes. Packaging in this manner may damage the merchandise during the shipping process. If the merchandise is damaged, a refund or exchange may not be issued.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.

For your protection, we recommend that you use UPS, FedEx or USPS Insured Parcel Post for your return.

Ship the package to: Crescent Oaks Soap Company

1599 Lakeshore Blvd

Oak Point, TX 75068-2408